Hitesh Kolli

About Hitesh Kolli

I am a strategic Senior Enterprise Atlassian Solutions Engineer and Technical Project…

Experience

1. System Administrator Iii

   Uber

   Mar 2023 — Present · Dallas, TX, US

   Oversee, administer, and continuously optimize Atlassian products — including Jira, Confluence, Bitbucket, and Jira Service Management — supporting global users across Uber’s enterprise environment. Drive scalability, automation, and governance to ensure secure, high-performance collaboration systems.Key Contributions & Achievements- Managed and maintained complex Atlassian environments across Data Center and Cloud, ensuring exceptional uptime, performance, and reliability for large-scale global operations- Customized and standardized Jira and Confluence workflows to meet team-specific needs, enhancing collaboration, productivity, and process transparency across engineering, operations, and business units- Integrated and configured third-party add-ons and plugins — including JEMH, Zephyr, and ScriptRunner — to expand platform capabilities, automate communications, and strengthen reporting and analytics- Developed advanced automation scripts using Atlassian REST APIs and Groovy (ScriptRunner) to streamline user provisioning, reporting, and notification processes — reducing manual effort and improving operational efficiency- Implemented governance and security frameworks, including role-based access controls, backup strategies, and audit-compliant configurations, ensuring data integrity and adherence to corporate and regulatory standards- Led user enablement initiatives — delivering training sessions, documentation, and support — which increased platform adoption and improved user satisfaction across multiple departments.

Education

• Harrisburg University of Science and Technology

  Master's degree, Masters in Information Systems

• Osmania University

  Bachelor of Commerce - BCom