Hitesh Gautam
Generative Ai Engineer Iii @Zomato
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WORK HISTORY
Generative Ai Engineer Iii @Zomato
New Delhi, IN
1.Designed AI evaluation framework for Zomato’s multi-turn chatbot using LLM-as-a-judge, improving edge-case handling and boosting accuracy by 40% in live customer interactions - saving manual QC efforts.2. Built agentic Text-to-SQL system with org-aware context via table and metric embeddings (inspired by Uber\'s T2SQL), unlocking self-serve analytics for city teams and driving data-led decisions across business units.3. Built fake-image detection system for restaurant onboarding, automating quality control and preventing 99% of visual fraud—saving $10K/month in manual QC efforts.4. Built FSSAI browser-agent scraper for restaurant license validation. Cut down manual agents completely and saved $15K/month5. Helping Nugget in voice agent framework orchestrator with software development and new research areas - served bigtech Indian clients
EDUCATION
Netaji Subhas Institute of Technology
Bachelor of Technology (BTech)
ABOUT HITESH GAUTAM
AI Engineer with 5+ years of experience building and deploying production-grade ML/LLM systems at fast-moving startups. Proven expertise in fine-tuning LLMs, prompt engineering, evaluation pipelines, and leading AI product development from 0 to scale. Former founder and tech lead, passionate about using AI to solve unique problems.
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