Hitesh Chawla
Senior Manager @Tata Motors
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WORK HISTORY
Senior Manager @Tata Motors
Thane, IN
Senior Manager – Product ManagementTata Motors | Nov 2022 – Present | Mumbai, IndiaDriving digital product initiatives to enhance customer engagement, sales processes, and connected vehicle solutions. Leading technology adoption to optimize dealer operations, improve after-sales service, and streamline automotive sales workflows. Key Areas of Impact Customer Engagement & Sales GrowthEnhanced lead management & digital sales channels, improving customer interactions and conversion rates.Integrated WhatsApp Business & conversational AI tools to streamline customer engagement. Process Automation & API IntegrationsDeveloped API-driven solutions to optimize financing & vehicle sales workflows.Implemented automation to reduce manual processes & improve dealer operations. AI & Analytics ImplementationIntegrated real-time analytics tools to improve insights on sales performance & customer behavior.Supported the use of AI-driven engagement tools to enhance customer communication. EV & Connected Vehicle SolutionsContributed to digital initiatives for EV adoption, optimizing charging solutions & after-sales service.Worked on connected vehicle technologies, improving customer experience & operational efficiency.
EDUCATION
Welingkar Institute of Management
Master of Business Administration (M.B.A.)
Vivekanand Education Societys Institute of Technology Sindhi Society Chembur Mumbai 400 071
Bachelor of Engineering (B.E.)
Welingkar Institute of Management
Pgdm
Sri Ma Bal Niketan
S.S.C.
ABOUT HITESH CHAWLA
Seasoned Product Manager with 9+ years driving Agentic AI, digital transformation, and…
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