Hitesh Yadav

About Hitesh Yadav

I am an experienced Travel Sales & Operations Professional with strong expertise in planning, managing, and delivering seamless travel experiences across domestic India and international destinations including Bali, Thailand, Singapore, Dubai, Maldives, Mauritius, Vietnam, Nepal, Sri Lanka, the Middle East, and parts of Europe.My experience covers both sales and end-to-end operations, giving me a complete understanding of the travel lifecycle—from client inquiry and consultation to final execution and on-trip support. I handle inbound/outbound calls, understand customer preferences, recommend suitable destinations, prepare customized holiday packages, and share quotations tailored to different budgets. With strong product knowledge and communication skills, I consistently convert leads into confirmed bookings.I am equally strong in backend operations, including hotel bookings, flight reservations, DMC coordination, supplier negotiations, and itinerary planning. I work closely with hotels, ground handlers, and vendors to secure the best rates and ensure smooth service delivery. I also provide full support on flights, visas, documentation, pre-departure guidance, and real-time assistance during travel.Known for my multitasking ability, attention to detail, and customer-first approach, I ensure every itinerary—whether domestic or international—is well-planned, cost-effective, and aligned with the traveler’s needs. I aim to build long-term client relationships through professional service, timely follow-ups, and a commitment to delivering exceptional travel experiences.

Experience

1. Travel Sales Executive

   Prime Vacations

   Aug 2025 — Present · Gurugram, IN

   Key ResponsibilitiesHandling inbound & outbound calls to understand customer travel needs, budgets, and preferences.Suggesting suitable destinations such as Bali, Thailand, Singapore, Dubai, Maldives, Mauritius, Vietnam, Nepal, Sri Lanka, and major domestic India locations.Preparing customized holiday packages with hotels, flights, transfers, sightseeing, and activities.Providing complete flight assistance including fare comparison, timing suggestions, baggage info, and airline support.Guiding customers with visa requirements, documentation, processing timelines, and embassy rules.Creating detailed day-wise itineraries tailored to customer pace and interests.Sharing professional quotations and multiple package options across different budget levels.Following up through calls, WhatsApp, and email to convert leads into confirmed bookings.Coordinating with hotels, suppliers, and ground partners for confirmations and service arrangements.Offering pre-departure support: check-in guidance, travel tips, currency info, weather updates, and trip instructions.Providing on-trip assistance to resolve service-related issues quickly and ensure a smooth travel experience.Maintaining records, follow-ups, and bookings in CRM for organized workflow.Meeting monthly sales targets through strong communication, negotiation, and product knowledge.Destination KnowledgeExpertise in holiday planning for Bali, Thailand, Singapore, Dubai, Maldives, Mauritius, Vietnam, Nepal, Sri Lanka, and all major Indian destinations.Strong understanding of sightseeing, activities, hotels, transfers, climate, best seasons, and local experiences.

Education

• Gurugram University

  Bachelors in Travel and Tourism management, Tourism and Travel Services Management

• Kurukshetra University (KUK)

  Masters in Travel and Tourism Management, Tourism and Travel Services Management

  2024 — 2026