Hitesh Verma
Fedex Delivery Specialist Casual Flex Driver @FedEx
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WORK HISTORY
Fedex Delivery Specialist Casual Flex Driver @FedEx
Scarborough, CA
Delivered an average of 100+ customer orders daily, maintaining a 99% on-time success rate and exceptional client satisfaction. Resolved 50+ customer inquiries daily with accuracy, empathy, and compliance with company policies. Educated customers on service processes and available digital tools, improving their service experience. Maintained detailed delivery and transaction records with zero data entry errors, ensuring operational and compliance accuracy. Collaborated with cross-functional teams (dispatch, logistics, administration) to reduce delays by 20% and streamline processes. Recognized for outstanding support during peak operations through proactive problem-solving and customer engagement.
EDUCATION
Seneca Polytechnic
Postgraduate diploma
Punjab Technical University
Bachelor of Commerce - BCom, Accounting and Finance
ABOUT HITESH VERMA
With over 3 years of experience bridging customer service, accounting support, and administrative operations, I’ve learned how to listen to what people need, translate that into clear solutions, and make processes run smoother for both the client and the team. Whether I’m helping someone navigate a personal banking inquiry, processing transactions with precision, or organizing critical office documentation, I approach every task with the same mindset: accuracy, empathy, and results.My career has taken me from managing 100+ daily customer orders at FedEx with a 99% on-time rate, to reconciling accounts and preparing detailed reports at K.G. Mills. Along the way, I’ve built a skill set that covers relationship management, compliance, digital tools, reporting, and process improvement skills that translate across industries and keep me adaptable in fast-changing environments.Outside of work, you’ll find me planning trips and exploring new places. Travel helps me stay curious and motivated.Let’s connect, I’m always open to new ideas, real conversations, and meaningful work.
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