Hitesh Verma
Customer Relationship Manager | Client Success & Inside Sales | Client Retention | Escalation Resolution
- Role
- Senior Client Success Executive at Workie
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
About Hitesh Verma
Customer Relationship Management professional with 4+ years of experience in client engagement, relationship management, and inside sales support across financial services, real estate, and coworking industries.Currently working as Senior Client Success Executive at Workie, managing client onboarding, engagement, and lead follow-ups through CRM systems to drive retention and business growth.Previously worked as Customer Relationship Manager at Azuro, where I handled client relationships, service requests, and escalations. Recognized as Best CRM – FY 2024–25, achieving 85% client retention and 90% escalation resolution.I specialize in relationship building, client engagement, and supporting sales teams through proactive customer communication, and I’m currently exploring CRM / Client Relationship opportunities in banking and financial services.
Experience
Senior Client Success Executive
Jan 2026 — Present · Indore, IN
Manage client onboarding and relationship management.• Handle lead follow-ups and inside sales coordination.• Track client engagement using CRM tools.• Identify opportunities for renewals and upselling.
Education
Sarafa Vidya Niketan Indore
hsc, Business/Commerce, General
2000 — 2013
Shri Vaishnav College of Teachers Training, Gumasta Nagar, Indore
Bachelor of Commerce - BCom, Business/Commerce, General
2013 — 2016
INSTITUTE OF BUSINESS MANAGEMENT & RESEARCH, IPS ACADEMY
Master of Business Administration - MBA, Finance/marketing
2016 — 2018
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