Hitesh Sharma
Senior Digital IT Consultant at Siemens Technology India
- Role
- Senior Digital IT Consultant at Siemens
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Hitesh Sharma
Team Management • Operations Management • Service Delivery Management• Project Management • Training and Development • Client Relationship Management•A player-coach who leads the team of techies as well as participates in key initiatives•An out-of-the-box thinker with proven track record of establishing processes and SOP’s•Working with senior leadership on strategic opportunities, developing talent and recruiting•Providing high level customer satisfaction in international locations such as UK, US & Europe•Setting and maintaining CTQ (Critical to Quality)/CTP (Critical to Process) targets•Managing BAU service operations by proactive triaging 1st, 2nd and 3rd line support•Reporting metrics on team & individual KRA’s/KPI’s, and CSAT•Excellent communication, interpersonal and analytical skills with abilities to relate to people at any level of business•UK onsite visit for better understanding of client-partner relationship; culture & trainings
Experience
Senior Digital IT Consultant
Oct 2024 — Present · Pune, IN
Education
Savitribai Phule Pune University
Bachelor’s Degree, Computer Engineering
2008 — 2012
St. Saint Sai English Medium School
High School, State Board
1996 — 2006
SSPMS Jr. College
High School, Science
2006 — 2008
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