Hitesh Shah
Vice President at JPMorgan Chase & Co.
- Role
- Vice President at 摩根大通
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Hitesh Shah
I am a strategic Operations Leader with 21+ years of expertise steering high-stakes Banking Operations. My career is defined by balancing rigorous regulatory compliance with a seamless client experience across KYC Onboarding, Periodic Renewals, Remediation, Client outreach and Entity Reference Data.Throughout my tenure at global MNCs, I have transformed complex operational challenges—such as SSIs, Static Data, and evolving AML mandates—into streamlined, scalable processes. I have a proven track record of reducing onboarding turnaround times by ~30% and securing \"Satisfactory\" audit ratings from both SEBI and the OCC.Core Leadership Impact:• Scale: Directed multicultural teams of up to 140+ members across global hubs (Kuala Lumpur, Bangalore, Hyderabad).• Efficiency: Expert in Business Process Re-engineering (BPR) to drive institutional \"time-to-revenue.\"• Regulatory Rigor: Ensuring zero-compromise adherence to global compliance standards while managing high-value institutional client relationships.
Experience
Vice President
Mar 2020 — Present · Bengaluru, IN
Strategic Expansion: Orchestrated the end-to-end design and implementation of the India-based Middle Office model, leading a high-performing team of 50+ across dual locations.AI Transformation: Selected for the core leadership group to identify and deploy Agentic AI use cases within KYC, bridging the gap between emerging tech and operational efficiency.Regulatory Excellence: Maintained a flawless compliance record with zero regulatory overdues across the global KYC renewals portfolio, a key risk benchmark for the organization.Process Engineering: Optimized the client journey by dismantling operational bottlenecks, resulting in measurable TAT improvements and high-tier stakeholder satisfaction.Culture Leadership: Spearheaded a bottom-up ideation framework that institutionalized continuous improvement and staff-led innovation.
Education
SYMBIOSIS INTERNATIONAL UNIVERSITY
PGDBA, FINANCE
2004 — 2006
APM GROUP
PRINCE2, PROJECT MGMT
2010 — 2010
Skills
- Data Analysis
- Service Delivery
- Operating Budgets
- Market Regulation
- Process Improvement
- Equities
- Manage Client Relationships
- Site Operations
- Recruitments
- Risk Management
- Derivatives
- Change Management
- People Development
- Crm
- Operations Management
- Fx Options
- Strategy
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