Hitesh Raut

About Hitesh Raut

Strategic and results-driven Senior Manager - Operations with over a decade of experience leading cross-functional teams, optimizing service delivery, and driving operational excellence across global markets. I specialize in streamlining workflows, enhancing resource utilization, and implementing scalable solutions that align with business goals.At Indegene, I’ve led high-impact initiatives across the US, EUCAN, and INTL regions, including successful studio expansions, SLA finalizations, and the adoption of tools like JIRA and FIGMA to improve digital asset delivery. My leadership has contributed to improved turnaround times, enhanced visibility on launches, and the integration of AI tools to elevate operational efficiency. I thrive in dynamic environments where innovation meets execution. Whether it\'s orchestrating complex service catalogs, aligning global workflows, or mentoring emerging leaders, I bring a hands-on approach backed by strategic foresight. My recent participation in the People Manager Development Program has further sharpened my leadership capabilities and reinforced my commitment to nurturing high-performing teams. Outside of work, I’m passionate about continuous learning and exploring new technologies that can transform operations. I believe in leading with empathy, clarity, and purpose—values that have helped me build strong stakeholder relationships and deliver consistent results.

Experience

1. Senior Operations Manager

   Indegene

   Jul 2025 — Present · Hyderabad, IN

   As a Senior Manager – Operations at Indegene, I lead strategic initiatives across global markets (US, EUCAN, INTL) for omnichannel services (Web, Tealium, Digital content, Creative studio), driving operational excellence, stakeholder alignment, and digital transformation. My role spans across service delivery, resource planning, and performance governance, with a strong focus on optimizing workflows and enhancing cross-functional collaboration.I oversee the execution of high-impact programs including studio expansions, SLA finalizations, and the integration of tools like JIRA, FIGMA, and Time Sheets to streamline digital asset delivery. I’ve played a pivotal role in building scalable service catalogs, implementing AI-driven automation, and improving turnaround times across multiple business units.My responsibilities include- Leading governance and milestone tracking across web, content & creative operations- Managing risk identification and mitigation strategies for over 200+ active projects- Collaborating with senior leadership to define success criteria and develop performance dashboards- Driving continuous improvement through process standardization and automation- Mentoring and developing high-performing teams aligned with organizational goals.I bring a proactive, data-driven approach to operations, ensuring alignment with KPIs and business outcomes. My work is grounded in strategic foresight, stakeholder empathy, and a commitment to excellence.

Education

• New English school, vasai

  Master's degree, Business/Commerce, General

• Mumbai University Mumbai

  M.Com, Finance

  1999

Skills

• Vba
• Bpo
• Analytics
• Business Process Improvement
• Crm
• Vendor Management
• Transition Management
• Requirements Analysis
• Team Management
• Sdlc
• Mis
• Business Analysis
• Business Analytics
• Outsourcing