Hitesh Kumar
Guidewire PolicyCenter | Portal
- Role
- Business Systems Analyst Iii Iv at Western Reserve Group
- Location
- Wooster, OH, US
- LinkedIn followers
- 500 followers
About Hitesh Kumar
Experienced IT Manager, Agile Project Leader and Business System Analyst with over a…
Experience
Business Systems Analyst Iii Iv
Mar 2022 — Present · Wooster, OH, US
I lead and mentor the BSA function for Property & Casualty Insurance systems, including policy administration, claims, billing, and production support. My focus is on delivering high-quality solutions, improving processes, and enabling operational excellence across projects and production environments.Key Impact Areas- Leadership & Mentoring: Guide BSA teams on new implementations, production tickets, incidents, and time-sensitive assignments to ensure timely and accurate delivery- Requirements Excellence: Deliver clear functional/nonfunctional specifications, business rules, interface specs, data mappings, and acceptance criteria for development and QA teams- Solution Delivery: Conduct gap analyses, evaluate system changes against business needs, and collaborate with technical teams on high-level solutions and recommendations- Continuous Improvement: Recommend system, process, and policy enhancements; differentiate between defects and new requirements to ensure clarity during project life cycles- Stakeholder Collaboration: Work closely with business leaders, project managers, and program leadership to align on priorities, changes, and deliverables-Production & Quality Oversight: Monitor application health, validate production deployments, perform quality assurance of BSA deliverables, and provide formal sign-offs- Agile & Prioritization: Analyze complex user stories, support sprint planning, and manage competing priorities through strong organization and communication- By combining deep P&C insurance knowledge, strong BSA leadership, and a focus on continuous improvement, I ensure the delivery of high-value, reliable technology solutions for both business and customers.
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