Hitesh Mulchandani

Information Security Advisor @Trustwave, A Levelblue Company

Toronto, ON, CA

Led clients in crafting and implementing effective DLP strategies, overseeing demos, stakeholder engagement, and successful onboarding, improving threat mitigation efforts.• Drove a 70% reduction in SOC workload by engineering an Attack Surface Reduction strategy and automating threat intelligence workflows.• Enhanced threat detection by 80% through strategic risk management, baseline behaviour analysis, and alignment with regulatory requirements, ensuring robust security postures.• Spearheaded the development of a NIST CSF-based advisory template, boosting client satisfaction by 25% and reducing report turnaround time by 30%.• Reduced client onboarding time to under 4 weeks by streamlining processes and creating a standardized threat detection use case library, benefiting 250+ clients.• Improved client retention by 15% and decreased escalations by 20% by driving weekly operating cadences and serving as the SPOC for service improvements and escalations.• Guided clients in developing telemetry-driven response plans and playbooks, achieving 20% faster response times and 40% more efficient incident management.• Delivered tailored briefings and actionable risk assessments, leveraging research insights to help clients combat emerging threats and strengthen security measures.