Hitesh Malhotra
Product Head
- Role
- Product Head - Cx & Retention (Life Insurance Bu) at Policybazaar.com
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Hitesh Malhotra
Business & product management professional with 15 Yrs+ of overall experience in roles spanning across Digital Product Leadership, Key Account Management and Program Management.~8 Yrs of experience in leading high performing product teams, with demonstrated success in building digital solutions/offerings from 0-1 and scaling them. Currently owning product lead growth & customer experience improvement charter at Policybazaar.Experience in delivering both B2B & B2C digital solutions to enhance growth, user engagement, user experience & process efficiency metrics in a wide range of application areas – Fintech, Sports & fitness, Event management, Employee Communications & Digital Employee Experience, and Incentive management.
Experience
Product Head - Cx & Retention (Life Insurance Bu)
Jan 2022 — Present · Gurugram, IN
Owning Growth and CX metrics: Improved Acquisition, Conversion, Customer Engagement- Product strategy & roadmap: Defined OKR-based initiatives and sequenced them into a business outcome-aligned product roadmap- User research : Experiments-based learning, customer feedback, concepts validations for product discovery, and new feature design- Data Analytics : Measure & track data to identify new ideas & opportunities to improve critical metrics - Cross-functional delivery: launch new features in collaboration with Marketing, Mobile app, Sales operations, Persistency & Data science teams and Insurance partners- Journey Improvement: Ensured user experience through search, evaluation & purchase stages across platforms & devices
Education
Delhi College of Engineering
B.E, Civil Engg
2000 — 2004
Institute of Management Technology, Ghaziabad
PGDBM (IB), Marketing
2006 — 2008
Skills
- Business Development
- Business Intelligence
- Competitive Analysis
- Crm
- Team Management
- Customer Engagement
- Sap
- Process Consulting
- Pmo
- Project Planning
- Pre-Sales
- Analytics
- Program Management
- Management
- Business Analytics
- Business Analysis
- Global Delivery
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