Hitesh M
Senior Product Owner @American Airlines
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WORK HISTORY
Senior Product Owner @American Airlines
Hyderabad, IN
ℎ - ℎ&ℎ ℎ ℎ. ℎ: Overseeing the process of Dynamically Re-accommodating and Automation of the Volunteering process to streamline passenger movement during flight disruptions. & : Scaling the digital voucher ecosystem, replacing manual paper processes with instant mobile fulfillment: Leading the implementation of Live Activities and advanced Flight Status Information to provide \"glanceable\" transparency to passengers: Collaborating with US-based stakeholders and Hyderabad-based engineering teams to align technical roadmaps with the \"Operation.\": Managing the digital \"Auction\" platform to balance aircraft load factors while maintaining high customer satisfaction.
EDUCATION
Lingaya's GVKS Institute of Management & Technology
Lingaya's Institute of management and technology, Electronics and Communications Engineering
ABOUT HITESH M
With 8 years of hands-on experience, I thrive at the intersection of product strategy, analytics, and delivery, transforming bold ideas into scalable, user-centric solutions across SaaS, MarTech, HRIS, and Healthcare: Bridging vision and execution so every product delivers measurable business impact: End-to-End Product Ownership: Leading product vision, roadmaps, backlog prioritization (MoSCoW, RICE), GTM strategies, and iterative launches for web & mobile platforms.🤖 AI-First Innovation: Driving GenAI and LLM-powered features, prompt engineering, and AI workflow automation—empowering teams to unlock new value for users and business. Analytics & Data Insight: Making product analytics core to decision-making (Power BI, Mixpanel, GA), and delivering 20%+ boosts in feature adoption and engagement through data-driven strategy. Strategic & Technical Acumen: Deep exposure to SaaS architectures, cloud, APIs, SQL, and AI/ML productization—ensuring robust, scalable solutions with seamless business/tech alignment.🤝 Responsive Stakeholder Collaboration: Translating customer and stakeholder needs into actionable requirements, crystal-clear acceptance criteria, and compelling product success stories, raising CSAT by 12% and accelerating onboarding cycles. Agile Leadership: CSPO® certified. Orchestrating Agile ceremonies, sprint planning, and cross-functional teamwork for timely releases, improved quality, and 15% higher velocity. Domain Versatility & Impact: Product launches and improvements across SaaS, MarTech, HRIS, and Healthcare, including AI-powered content generation and analytics-driven adoption uplift. & : Product Roadmapping (Aha, Productboard). Agile (Jira, Confluence, Trello, Azure DevOps). Analytics (Power BI, Mixpanel, Amplitude). Prototyping (Figma, Zeplin, Draw.io, Lovable, Bolt, Replit). GenAI, Prompt Engineering, LLMs, RAG. QA/Testing (Manual, Automation & performance). Stakeholder & Customer Management:CSPO® (Scrum Alliance), Product Management (IIT Roorkee), AI for Product Management (Pendo), GenAI workflow automation upskilling. Always evolving with technology to drive greater business outcomes.Let’s connect if you build the future of SaaS or want to swap stories about AI-driven product innovation!
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