Hitesh Kumar
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WORK HISTORY
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Kharagpur, IN
Develops an IT Service Management (ITSM) tool to streamline and automate IT workflows—empowering IT teams to resolve issues faster, manage services efficiently, and deliver a top-notch user experience.Key Points - Centralizes all IT requests in one platformAutomates ticket routing and approval flowsBuilds a self-service culture with knowledge base supportBoosts visibility through real-time dashboards and reportsSimilar Popular tools: ServiceNow | Jira Service Management | Freshservice
EDUCATION
National Institute of Technology Kurukshetra
Bachelor of Technology - BTech
RPS Public School, Rwwari
10th
RPS Public School, Rewari
12th
ABOUT HITESH KUMAR
I\'m Hitesh Kumar, a final-year undergraduate persuing B.Tech from National Institute of Technology, Kurukshetra. I\'m a passionate software, fullstack developer, having experience in building Web applications with JavaScript, NodeJS, ExpressJS, MongoDB ReactJS and some other cool frameworks. I\'m also an enthusiastic learner, always looking for opportunities to expand my skillset, and willing to learn and work across technologies and domains. I enjoy problem solving and dubugging the code. I love exploring new technologies and leveraging them to solve real-life problems. Along with this, I also enjoy travelling!
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