Hitesh Jaiswal

Manager - Support Services @GEP Worldwide

Managing the Global support Team\'s day-to-day functions.\\\\n*Responding to escalated Client support issues.\\\\n*Implementing customer support processes to enhance Client satisfaction.\\\\n*Formulating and revising Client support policies and promote their implementation.\\\\n*Informing the team of all new information related to products, procedures, and trends.\\\\n*Assessing support statistics and preparing detailed reports on the findings.\\\\n*Interviewing and hiring new employees.\\\\n*Overseeing and evaluating the team\'s ongoing training efforts.\\\\n*Delivering performance evaluations and following the disciplinary process according to company policy.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n