Hitesh Dham

About Hitesh Dham

I am an experienced e-commerce operations and logistics professional with over six years of success in optimizing processes, driving data-driven insights, and enhancing customer satisfaction. Currently, as a Subject Matter Expert at Awign on the ONDC project, I manage the ONDC logistics dashboard, maintain a database of Logistics Service Providers (LSPs), and act as a liaison to resolve payout and IGM ticket issues between seller apps and LSPs. I also analyze logistics order cancellations, identifying trends and recommending actionable solutions to minimize disruptions and ensure smooth operations. Throughout my career, I have led cross-functional teams, managed complex inventories, and implemented strategic initiatives that deliver measurable results. At JindalX, I have significantly improved logistics efficiency, resolving 95% of customer grievances within 24 hours and enhancing backend accuracy and timeliness. I’m passionate about utilizing data to drive decision-making, consistently analyzing complex datasets to inform insights and improve operational performance. I also bring experience in enhancing distributor sales, customer relationships, and operational processes from previous roles, including my time at Sri Sri Tattva, where I boosted distributor sales by 25% through targeted marketing and backend efficiency. I possess advanced technical skills in data analytics, CRM systems, and inventory management, and hold an MBA in Marketing and HR from Sri Sri University. My focus remains on leveraging my logistics and operations expertise to drive business success. Let\'s connect and explore synergies!

Experience

1. Subject Matter Expert

   Awign

   Nov 2024 — Present

Education

• Guru Gobind Singh Indraprastha University (GGSIPU), Delhi

  Bachelor of Business Administration (B.B.A.), Banking and Insurance

  2013 — 2016

• Sri Sri University

  Master of Business Administration (M.B.A.), Marketing

  2016 — 2018