Hitesh D.

About Hitesh D.

Windows Systems Engineer with 9.5+ years of experience supporting high-availability, low-latency enterprise environments within financial services. Expert in Windows Server, Active Directory, IIS, virtualization, SCCM, and endpoint management, with a strong focus on automation, reliability, and rapid incident resolution in mission-critical trading environments.Knowledge of Windows Server Administration, DHCP, DNS, IIS and SSL certificate management. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Effective communicator with excellent relationship building & interpersonal skills.

Experience

1. Enterprise Support Engineer

   Optiver

   Sep 2024 — Present · Mumbai, IN

   Provided global end-user IT support, resolving incidents and service requests with minimal business impact. • Managed Windows desktop builds, application patching, and OS updates using SCCM, ensuring compliance and system stability. • Monitored system health and performance, proactively addressing issues to maintain operational efficiency. • Handled AV setup and maintenance across meeting rooms, coordinating with external vendors for delivery and installation. • Executed user onboarding/offboarding processes, including access provisioning and hardware allocation. • Led office IT setup and migration in collaboration with Sydney teams, overseeing infrastructure deployment, asset relocation, and phased user transitions. • Coordinated with stakeholders and vendors for AV integration, workstation delivery, network cabling, and office layout planning. • Supported enterprise tools (Zoom, Slack, Confluence, Jira), ensuring availability and user satisfaction. • Maintained IT documentation and change records, contributing to process standardization and audit readiness.• Participated in strategic IT initiatives focused on environment optimization and self-service enablement.

Education

• Dr. Gujar High School College of Commerce

  HSC, Commerce

  2002 — 2004

• B.Y.K. Sinnar College of Commerce - India

  Bachelor of Commerce - BCom

• B.Y.K College of Commerce

  Bachelor of Commerce (B.Com.)

  2006 — 2008

• St. Patricks Convent High School, Deolali Camp.

  SSC, School

  1990 — 2002