Hitesh Bhatia
TAM@Freshworks | Ex-Zenoti | Ex-Amazon |
- Role
- Technical Account Manager at Freshworks
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Hitesh Bhatia
I am currently working as a Technical Account Manager at Freshworks.
Experience
Technical Account Manager
Jun 2024 — Present · Hyderabad, IN
At Freshworks, I ensure our customers get the most out of our software solutions. I provide technical guidance, support, and training to help clients integrate and use Freshworks products effectively.Key Responsibilities-**Customer Advocate**: Act as the main technical contact for customers-**Technical Support**: Resolve complex issues and optimize product usage-**Customer Success**: Drive product adoption and satisfaction-**Training**: Conduct training sessions and create helpful resources-**Project Management**: Ensure smooth implementation of Freshworks solutions.Skills- Technical Support & Troubleshooting- Customer Relationship Management- Software Implementation- Project Management- Training & EnablementDedicated to solving problems with technology, I help customers achieve their goals using Freshworks products.
Education
Birla Institute of Technology and Science, Pilani
Master of Business Administration - MBA, Business Analytics
Guru Gobind Singh Indraprastha University
Bachelor of Business Administration - BBA, Business, Management, Marketing, and Related Support Services
2014 — 2017
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