Hiten Sheth
IT Leader | Major Incident, Crisis & Problem Management | IT Operations & Cloud Infrastructure | Release & Change Management | Technical Program Manager | Product Manager | Data Center Operations | Agile & ITSM | AI & ML
- Role
- Manager, Release Management at Zoox
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Hiten Sheth
With 15+ years of IT leadership expertise, I specialize in driving Technical Program Management, Major Incident Management (MIM), Cloud Migrations, Release & Change Management, Information Security Compliance within multi-cloud AI/ML environments and IT infrastructure operations for Fortune 500 companies. My expertise lies in transforming global 24/7 production operations, optimizing IT processes, and ensuring resilient, high-availability systems across multi-cloud (AWS, Azure, GCP, Metal) and hybrid environments. Key Impact & in IT & cloud migration projects** – Led server** migrations, optimizing performance & security- 100+ major monthly releases in Equinix – Achieved 100% on-time delivery with zero defects/rollbacks in hybrid cloud- 500+ P0 incidents managed – Cut MTTR by 40%, improving SLA adherence & production uptime- M&A Data Migrations – Successfully led 10+ enterprise migrations, ensuring zero business disruption- Global 24/7 IT Operations – Built & led high-performing cross-functional teams in a “follow-the-sun” model- Fostered a culture of growth, collaboration & continuous improvement across teams to deliver high-impact solutions.Passionate about building resilient IT environments, enhancing ITSM processes, and leading high-impact teams. Always open to networking, sharing insights, and exploring new leadership opportunities in IT operations!Please feel free to connect with me to discuss IT leadership, project management, or building resilient, reliable IT environments!
Experience
Manager, Release Management
Jul 2025 — Present · Foster City, CA, US
Zoox is an Amazon-owned technology company developing purpose-built, fully autonomous self driving vehicles viz. robotaxis designed for ride-hailing, without steering wheels or pedals, operating in large metros in US.* Leading end‑to‑end release governance for embedded vehicle software across Drive, Control, Telematics, and Infotainment systems, ensuring production readiness and system safety.* Managing integrations with hardware & software validation (HIL/SIL), Firmware, Simulations, vehicle-level testing, and software submissions to meet functional safety sign‑off criteria.* Partnering with multiple cross‑functional teams (Software, QA, Product, Infrastructure) to plan releases, validate test coverage, and escalate/resolve release blockers.* Driving acceleration of release cadence while mitigating risk, with Agile-aligned branching strategies, CI tooling, and process improvements.* Reporting key KPIs and release readiness metrics to executive leadership, informing data‑driven decisions on deployment windows and risk mitigation.* Mentoring and coaching my team, fostering a blameless culture focused on continuous improvement and scalability in safety-critical release operations.
Education
Department of Electronics, Government of India, DOEACC Society
DOEACC ‘B’ Level (equivalent to Master of Computer Applications (MCA)), Computer Science
SVKM's Shri Bhagubhai Mafatlal Polytechnic and College of Engineering
Diploma in Electrical Engineering, Electrical and Electronics Engineering
Smt GPP Highschool
Secondary School certificate, Maths, Physics, Chemistry, Biology, Social sciences, Gujarat and Civil Engineering
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