Hiten P.

About Hiten P.

20 years of Energy Industry experience in strategy, planning, and operations to enable growth and customer success. Broad Utility and Distributed Energy Resources (DER) experience to power a zero-carbon future. Mission to build solutions for sustainable choices and actions to catalyze positive social and environmental impact.• Leads with an enterprise mindset, challenges the status quo, and aligns their team behind a clear vision and strategy.• Ability to empower and lead others through change to advance new ways of working.• Works horizontally and diagonally to co-create value for partners and customers.• Experience building high performing teams, driving accountability, and collaboration across functions.AREAS OF EXPERTISE- 15 years of leadership experience managing multi-layered organizations with up to five hundred employees. Experience in leading, scaling, and developing geographically dispersed cross-functional organizations- A passion to define, develop, and lead the operating rhythm of a Company, including seamless execution of strategic initiatives- Ability to understand and analyze financial data, make strategic decisions, and manage risk for measurable results- Experience in partnering with public and private sector customers and managing Business-to-Business (B2B) energy products and services with a sustainability or social good component- Ability to bring disparate perspectives together to navigate complex and rapidly shifting competitive environments- Broad energy and utility background that includes Electric Transmission and Distribution, New Business Services, Asset Mgmt, and Microgrids that include Fuel Cells, Solar, Battery Storage, and Controllers- Comprehensive business operations experience in short and long-term asset and operations planning, business performance reviews and developing KPI, budget and workforce management, FP & A, and compliance and risk management- Customer Delivery Executive for global data center, manufacturing, and waste to energy customers: Google, Apple, Intel, Equinix, Coherent, NBC, Callaway, and Taylor Farms.

Experience

1. Sr Director Client Delivery Executive

   Bloom Energy

   Oct 2021 — Present · San Jose, CA, US

   Cross-functional role at growth stage Company working collaboratively with Sales/Bus Dev, Marketing, Product Mgmt/Engineering, Regulatory, Legal, Installations, Service and Finance teams to ensure we deliver solutions with a high level of predictability, quality, and customer satisfaction. Manage the customer experience throughout the end-to-end process from Sales to Service and ensure customer communication is seamless. Customer and Solution Delivery• Trusted clean energy (e.g, fuel cells, microgrids) advisor through thought-leadership in customer industries (e.g, data infrastructure, manufacturing, retail, healthcare, utilities). Cultivates executive-level relationships to solidify partnership.• Establishes long-term relationships with customers to co-create their energy strategy and execute plans.• Serves as the single point of contact and accountability for customer satisfaction and draws on internal assets to facilitate collaboration with experts and internal teams to optimize delivery results.• Partners with Sales/Bus Dev and Marketing on expanded opportunities and product realization with customers by sharing economic models, product details, and installations approach. Proven commercial leadership and negotiation experience on multi-variable, complex energy deals.Business Operations• Manages the delivery of our solutions from contract to cash to meet revenue targets and partners with Project Finance to ensure financing aligns with customer and internal goals. Proven track record of delivering large capital projects.• Recognized expert with a track record of executing against the business plan to meet business outcomes (e.g, quarterly and annual sales, revenue, margin, and cost reduction targets).• Integrated Product Mgmt, Product Marketing, and Engineering roadmaps for fuel cell and hydrogen products to drive internal alignment, manage requirements, align project schedules to meet customer time to power needs, and manage risks.

Education

• California Polytechnic State University-San Luis Obispo

  Bachelor of Science - BS, Management Information Systems, Business Administration

  2001 — 2003

• University of California, Berkeley, Haas School of Business

  Executive Education, Financial Analysis Program (FP&A)

• Stanford Continuing Studies

  Strategic Negotiation Mastery, Organizational Leadership

• University of California, Berkeley, Haas School of Business

  Executive Education, Product Management (Relentless Focus on the Customer)

• University of California, Berkeley, Haas School of Business

  Executive Education, Venture Capital Program

• University of California, Berkeley, Haas School of Business

  Executive Education, Executive Leadership Program