Hitash Patel

About Hitash Patel

As a Senior Manager of Operations at CVS Health, I oversee the Specialty Operations Portfolio for one of the largest and most innovative pharmacy companies in the US. I have 10+ years of experience in healthcare operations, with a focus on data analysis, operations, finance, project management, program management, change management, practice management, and supply chain management. I am a Certified Change Management Professional (CCMP) and have completed multiple change management certifications from Prosci, a leading provider of change management solutions.My mission is to deliver high-quality, cost-effective, and patient-centered healthcare services, leveraging my skills and expertise in process improvement, electronic health records, analytical skills, patient experience, health center planning, market-based staffing, strategic planning, quality assurance, health center operations, and supply chain. I have led and partnered with senior leaders and cross-functional teams to execute transformational projects and initiatives that support organizational goals and value creation. I have also managed and developed new practice locations and service offerings in the community, increasing the access and satisfaction of patients and providers. I am proficient in various EMR and Microsoft applications, as well as Adobe Photoshop and Acrobat, and fluent in Hindi and Gujarati. I have a passion for event planning and public speaking and have successfully organized and hosted multiple events and activities for various audiences and stakeholders.

Experience

1. Senior Portfolio and Program Manager

   Cvs Health Inc

   Jan 2022 — Present · Chicago, IL, US

   As the leader reporting directly to the Executive Director within the Office of the Chief Pharmacy Officer at CVS Health, I am responsible for overseeing and managing the portfolio of initiatives for Specialty Operations. In this pivotal role, I focus on driving growth and positioning the organization for sustained success.* Spearheaded the comprehensive oversight, management, and timely execution of strategic initiatives within the Specialty Operations Portfolio, resulting in an unprecedented 19% annual gross profit increase for the Specialty Service Line.* Established and implemented a monthly governance review process in collaboration with Senior Executives and customers, ensuring that the strategic roadmap remains customer centric and prioritizes cultural diversity, patient preferences, and empowerment in healthcare decision-making.* Collaborated seamlessly with finance, technology, and engineering teams to drive enhanced patient experiences through the development of innovative digital tools. Contributions include optimizing processes related to enrollment, insurance verification, and understanding prescription drug coverage.* Directed the progress of operational initiatives, ensuring strict adherence to timelines, budgets, and alignment with overarching CVS Health targets and benchmarks.* Led the management and oversight of new work requests, instituting efficient portfolio management practices. This included continuous monitoring of status, resource planning, ongoing budget reviews (actual vs budget analysis, projections, periodic reporting), and future cost projections across the portfolio. These efforts resulted in a significant reduction of the Specialty Operations portfolio book of work from 250 initiatives to less than 5 initiatives by year-end, effectively clearing the backlog.* Attained organization-wide recognition for achieving a top 5% revenue contribution for the organization, by vertical, through streamlined portfolio management.

Education

• Cleveland State University

  Master of Business Administration (MBA), Healthcare Administration

  2011 — 2012

• Kent State University College of Podiatric Medicine (KSUCPM)

  DPM, Podiatric Medicine

  2007 — 2012

• National University of Health Sciences

  B.S., Biomedical Sciences, Philosophy

  2003 — 2007

Skills

• Public Speaking
• Business Analysis
• Medicine
• Microsoft Office
• Program Management
• Change Management
• Nonprofits
• Statistics
• Clinical Trials
• Hipaa
• Customer Service
• Clinical Research
• Ehr
• Medicare
• Training
• Healthcare
• Healthcare Consulting
• Fundraising
• Process Improvement
• Non-Profits
• Physician Relations
• Powerpoint
• Microsoft Excel
• Research
• Budgets
• Revenue Cycle
• Finance
• Community Outreach
• Physicians
• Access
• Public Health
• Management
• Team Building
• Program Development
• Healthcare Management
• Microsoft Word
• Team Leadership
• Hospitals
• Financial Analysis
• Human Resources