Hisham Salama
Head of Bank Digital, Payments, and Transformation @USAA
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WORK HISTORY
Head of Bank Digital, Payments, and Transformation @USAA
EDUCATION
North Carolina State University
Bachelor of Science, Business Management - Finance
SKILLS
ABOUT HISHAM SALAMA
As Head of Bank Digital and Transformation at USAA, Hisham Salama is focused on building and leading diverse teams with a wide range of backgrounds from inside and outside of financial services. He is responsible for developing strategies and solutions which further strengthen USAA\'s digital platforms. Hisham has placed a heightened focus on breaking down barriers within financial services by using business acumen and technology to drive solutions and outcomes. His “believe” mentality has been infectious throughout organizations and is responsible for driving material change leading to business growth and operational efficiencies.Hisham brings a unique analytical and business perspective to overcoming complex challenges in the fast-paced and evolving digital ecosystem. He is an innovator who has filed multiple patents in the United States and Canada, and is revered for his ability to communicate, network and negotiate with anyone. In his previous role as Head of Emerging Payments & Innovation at TD Bank, Hisham was responsible for the launch of TD MySpend, a real-time personal financial management tool, handling everything from strategy and contract negotiations to design and roll-out. Under Hisham’s leadership, TD MySpend reached 1M downloads in its first year, which represents a 29% adoption rate for digital customers. TD MySpend users hold higher account balances, visit branches less often and experience greater satisfaction with TD Bank.In his tenure at Bank of the West, Hisham has been able to migrate physical transactions to digital, reduce contact center call volume, and reduce bottom line expenses through digital efficiency.Hisham Salama is committed to improving and simplifying each customer’s life through digital interactions. He is a regular speaker at industry conferences throughout North America. He currently serves on the digital board for the Consumer Bankers Association. He earned a B.S. in Business Management, concentrating in Finance, from N.C. State University.
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