Hirthik Ragav

About Hirthik Ragav

Building operations that scale with clarity, ownership, and impact.Results-driven Director of Operations with a track record of rapid growth and ownership - promoted 3 times in 3 years. I focus on building scalable systems, disciplined execution, and high-performing teams in product-led and services-driven organizations, operating at the intersection of strategy, operations, and customer outcomes.In my current role, I lead operational strategy across client delivery, customer success, and cross-functional teams partnering with leadership, sales, product, and design to improve efficiency, retention, and revenue performance. I translate business objectives into repeatable processes, clear KPIs, and accountable execution.With a background in UI/UX design, I bring a strong customer-centric lens to operational leadership. This enables me to scale onboarding, delivery, and internal workflows without compromising experience or quality.I’m recognized for bridging strategy and execution, operating across global teams, and driving measurable impact through structured operations, automation, and continuous improvement. Best Employee Award – UI/UX & Leadership

Experience

1. Director of Operations

   Giggso

   Jan 2026 — Present · Chennai, IN

   Lead end-to-end operations in a fast-growing startup serving both SMB and large enterprise clients.• Own operational strategy across client delivery, customer success, and internal systems.• Partner with founders and leadership to translate growth goals into scalable processes and execution frameworks.• Drive cross-functional alignment across sales, product, design, and delivery teams.• Establish KPIs, operational workflows, and accountability to improve efficiency and customer outcomes.

Education

• Dwaraka Doss Goverdhan Doss Vaishnav College

  Bachelor of Science - BS, Design and Visual Communications, General