Hironmoy Debnath

About Hironmoy Debnath

Retail Operations | Operations Manager - Reliance Digital | Vodafone | Videocon |…

Experience

1. Manager

   Reliance Retail

   Jun 2018 — Present · Pune, IN

   Operations• Handling operational functions like Team Management, Ordering, Maintenance and Repair, Local Vendor Management, Cost Control and Promotion Execution with focus on sales, people and profitability• Maintaining the Quality, Service & Cleanliness standards of the store to ensure high quality services, resulting in customer delight. • Distribution of monthly / day to day category wise targets among the team members.• Handling major customer complaints, feedbacks, suggestions and to maintain high level of customer satisfaction.• Ensuring high working ethics and good team work followed all the time. Standard Operation Process • Adhere to 100% SOP. Inventory Control / Logistics• Handling an inventory • Ensuring availability of stock at all times.• Monthly budgeting & Indenting for stocks for the area.Sales & Marketing• Achieving monthly sale• Including tie-ups with various brand promotions and extra revenue to push stores profitability.HR & Training• Handling a large team member Managers.• Initial interviews of the team members for the smooth handling of the store.• Training of the team on company profile, customer care, service standards.• Appraisals and Promotions of the Team Members.

Skills

• Management
• Sales
• Operations Management
• Team Management
• Market Research
• Training
• Retail
• Forecasting
• Crm