Hiren Prabhakar
General Manager @Fairmont Hotels & Resorts
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WORK HISTORY
General Manager @Fairmont Hotels & Resorts
Los Angeles, US
Fairmont Century Plaza, Hotel & ResidencesSet on the former backlot of 20th Century Fox Studios, it’s no surprise that major moments in history have taken place in the storied ballroom of the Fairmont Century Plaza, from the Emmys to the Grammys to presidential state dinners. Originally deemed “The Hotel of the Future,” Century Plaza has a long history as a cultural epicenter, a home to industry disruptors, beloved Hollywood stars, American presidents, cultural trendsetters, and anyone looking to bask in the energy of it all. Here’s a look at our iconic place in history.Key Successes & Achievements:AFM 2025 Host Property: Successfully led the hotel’s first hosting of the American Film Market, earning praise from IFTA Board Members and vendors for exceptional service and seamless execution.Vogue Event Partnership: Delivered a high-profile event in collaboration with Vogue, enhancing the hotel’s visibility among luxury lifestyle audiences and driving increased brand equity.Revenue Growth: Achieved record-breaking ADR and RevPAR in Q2 2025, outperforming competitive set and exceeding budgeted targets despite market headwinds.Spa Membership Optimization: Repositioned the Executive Spa Membership program to improve guest satisfaction and operational efficiency, while maintaining exclusivity and profitability.Crisis Management: Navigated complex guest recovery situations with diplomacy and care, reinforcing guest loyalty and protecting the hotel’s reputation.Talent Acquisition & Retention: Recruited top-tier leadership talent and implemented a “Team of Teams” model to foster cross-functional collaboration and agility.Community Engagement: Strengthened ties with the Century City Chamber of Commerce and local stakeholders, positioning the hotel as a civic and cultural anchor in the community.
EDUCATION
Xavier’s’ Institute of Management, Mumbai, India
Diploma in Marketing Management, Marketing/Marketing Management, General
Activity High School
ICSE, High School/Secondary Diplomas and Certificates
IESE Busieness School New York
Advanced Management program, Hospitality Administration/Management
Jai Hind College, Univertity of Mumbai
B.COM, Bachelor of Commerce
The Oberoi School of Hotel Management
Diploma, Hotel Management
SKILLS
ABOUT HIREN PRABHAKAR
Double Forbes 5 Star for Hotel & Spa 2023 & 2024 & Forbes 5 Star Hotel 2025 - St Regis Toronto,Restaurant & Bar Award, Marriott Luxury Brands (MILUX) for US & Canada 2022 - LOUIS LOUISGeneral Manager of the Year 2019 - Marriott Canada.Hotel of the Year 2016, Marriott Luxury Brands Europe, The St. Regis Moscow.Chairman, Marriott Business Council Central Canada.Advisory Board Member, Children\'s Miracle Network Hospitals, supporting SickKids Hospitals.Member of the Board of Directors, Greater Toronto Hotel Association (GHTA).Member of the Board of Directors, Markham Board of Trade.Member of the Board of Directors, Destination Markham Corporation.St Regis Moscow, highest score in St. Regis worldwide in the Leading Hotels Of the World mystery audit score in 2015.Member of the Board of Directors, Century City Chamber of Commerce, Los Angeles
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