Hiren Vadgama
Director, Customer Operations - South Asia @ Cargill| Supply Chain Management | IIM Mumbai
- Role
- Customer Service Lead at Cargill
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Hiren Vadgama
A Supply chain professional with 11years of diverse experience in reputed organisations like Cargill, Marico, ITC and Godrej- Rich experience in assignments involving verticals like Supply planning, Distribution, S & OP, Logistics and Warehousing operations, Modern trade supply chain operations, Customer service and procurement- Successfully delivered multiple projects involving process improvements and simplifications, value enhancements, KPI improvements, Logistics, customer service targets etc.I have a great deal of experience working in high pressure, complex and ambiguous situations aided by my multi-tasking, inter-personal and analytical skills. Currently managing Customer Service vertical for Cargill Foods South Asia business.
Experience
Customer Service Lead
Jul 2021 — Present · Gurugram, IN
Leading B2C & B2B Customer Service for all verticals of Oil, Starch, Chocolate and Food Ingredients - Complete ownership of Order management (OM), Sales Operations and CBS processes - Owning KPIs like OTIF, Fill rate, Freshness, Expiry, Detention, Cost to Serve etc - Leading a team of 35 on-role and 10 off-role members responsible for managing end to end operations - Helping business in Investment analysis through proper cost benefit evaluation - Collaborating with Sales team to ensure joint business volume delivery - Responsible for adhering to delivery timelines through alignment with CFA and Transportation - Setting up operational analysis formats for coordination with Planning team to ensure right availability - Supporting improvement in Customer experience by ensuring structural customer interactions in B2B - Redesigning and improving Sales operations processes to move to \'Zero Error Delivery\' in B2B
Education
UICT
B.Tech, Polymer Engineering and Technology
2004 — 2008
Indian Institute of Management Mumbai
PGDIM, Logistics, Materials, and Supply Chain Management
2011 — 2013
Skills
- Product Development
- Analysis
- Market Research
- Production Planning
- Chemical Engineering
- Supply Chain Management
- Manufacturing
- Operations Management
- Six Sigma
- Management
- Process Engineering
- Business Analysis
- Procurement
- Project Planning
- Supply Chain
- Team Management
- Competitive Analysis
- Analytical Skills
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