Hiren Gondaliya

Restaurant Manager @McDonald's

Calgary, AB, CA

Managing the work of hourly crew members, such as cashiers, chefs, servers, and other front- and back-of-house employees, and making sure that standards for food preparation, presentation, and customer service are fulfilled.Keeping an eye on stock levels and ordering the materials and supplies they need.Addressing client grievances and resolving any problems that crop up throughout the shift.Enforcing the company\'s food safety, workplace safety, and customer service rules and procedures.Giving crew members feedback and training while they work to enhance performance.Tracking and documenting important performance indicators such as revenue, expenses for labor, and client contentment.Upon opening or closing the restaurant, make sure the space is secure, balance the money, and finish the shift reports.During their shift, acting as the site manager and making choices to maintain smooth operations.

University of Calgary

Master's degree

Gujarat Technological University (GTU)

BE