Mark Estes

Grand-opening Instructor @Chick-fil-A Corporate Support Center

US

Establish and enforce the standards for new restaurant openings; ensure adherence to the organization’s culture and Winning Hearts Every Day strategy.• Cultivate a clean and safe environment by modeling safety and cleanliness standards.• Oversee the preparation of food according to food safety and operational standards.• Streamline service delivery while providing genuine hospitality; address and resolve escalated issues.• Facilitate team member training according to brand standards; use the demonstrate, imitate, repeat method and rotational training to equip team members.• Identify and correct any variation from brand standards in a way that is clear, kind, and encouraging.• Provide training, encouragement, and support for team members.• Proactively define and resolve issues that could negatively impact operations.• Welcome new trainers and help them out on their first assignment by answering questions.• Model cleanliness and personal appearance standards.

Kennesaw State University

Bachelor of Business Administration - BBA, Business Administration and Management, General

ATP Flight School

Commercial Pilot, Aeronautics/Aviation/Aerospace Science and Technology, General