Joseph Figueroa
Store Manager IV at Belk
- Role
- Store Manager Ii at Belk
- Location
- Chattanooga, TN, US
- LinkedIn followers
- 500 followers
About Joseph Figueroa
Delivering an exceptional customer experience, passion for coaching and mentoring, and drive to exceed goals while maintaining total integrity to align with company vision and mission strategies. Complete emphasis on TEAM ensuring every player understands their value in the organization and is aligned and set up for success in position. Focused on training and development, coaching though one on one observation and role playing, and prepared for future growth and retention through individual growth planning. I bring 10 years in driving sales, achieving secondary metrics, and leading teams. I have been exposed to Project Management, and Lean Six Sigma fields in the Financial Services Industry and a commanding knowledge and execution of Sales Management and Operations fields in the Retail Industry.
Experience
Store Manager Ii
Feb 2023 — Present · Lakeland, FL, US
Lead a team of 4 salaried executives and +80 direct reports.Ended 2023 with 94.9% scorecard,\"A\" ratingOverall performance ranked top 20% of stores in volume bandDelivered +2% to LY WO sales on -10% traffic,+$186k+10% YOY Online Orders112% to goal credit applications with +4% YOY penetration driving profitability 110% to Customer Service goal 106% to Email Capture goal 123% to App Download goalDelivered payroll at 100%Direct Controllable Expenses 25% under budget
Education
Norwich University
Bachelor of Science, Accounting
2008 — 2012
Norwich University
Bachelor of Science, Business Management Concentrating in Financial Economics
2008 — 2012
St. Johnsbury Academy
Highschool Diploma
2004 — 2008
Skills
- Spanish
- Problem Solving
- Advertising Sales
- Forecasting
- Continuous Improvement
- Analysis
- Leadership Development
- Public Speaking
- Teamwork
- Sales Promotion
- Accounting
- Microsoft Office
- Research
- Business Management
- Merchandising
- Social Media Marketing
- Management
- Data Analysis
- Powerpoint
- Microsoft Excel
- Marketing
- Time Management
- Financial Analysis
- Inventory Management
- Coaching
- Increasing Revenues
- Training
- Customer Satisfaction
- Outlook
- Budgets
- Microsoft Word
- Cost Reduction
- Team Leadership
- Business Process Improvement
- Customer Service
- Increasing Sales
- Process Improvement
- Social Media
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