Benji Jones

Service Health, Problem Management, and Major Incident Specialist | Turning tech outages into meaningful service improvements

Role: Incident Response Manager at Stripe
Location: Seattle, WA, US
LinkedIn followers: 500 followers

Public Administration & SafetyView LinkedIn profile

Experience

Incident Response Manager
Stripe
Jan 2024 — Present · WA, US

Education

Lipscomb University
BA, English Maj / German Min
2000 — 2004

Skills

Itil
Iis
Microsoft Office
System Administration
Sharepoint
Windows 7
Powershell
Microsoft Exchange
Management
Outlook
Process Improvement
Customer Service
Mof
Troubleshooting

Contact information

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Work email
•••••@stripe.com
Personal email
•••••@•••••.com
Direct dial
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Current company

Stripe

Information Technology & Services · 8K employees · Founded 2010

Stripe, Inc. is a financial infrastructure platform founded in 2010 by brothers John and Patrick Collison. Headquartered in San Francisco, California, with additional offices in Dublin, London, Paris, Singapore, and Tokyo, Stripe specializes in online payment processing and related services for businesses globally. The company simplifies online transactions through developer-friendly APIs, making it easier for businesses to integrate payment solutions. Stripe's core offerings include payment processing, fraud detection with Stripe Radar, business formation through Stripe Atlas, and merchant cash advances via Stripe Capital. The platform also automates sales tax calculations with Stripe Tax and provides no-code checkout options through Payment Links. Stripe has expanded its services to support various markets and has made significant strides in areas like Bitcoin support and carbon removal initiatives with Stripe Climate. The company has gained a strong reputation among developers and businesses of all sizes, contributing to its substantial growth and high valuation.

stripe.com

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Experience

Incident Response Manager

Education

Lipscomb University

Skills

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