Hiranmayi Pai

Business Systems Analyst @CAA Club Group

CA

Meet with stakeholders to gather, analyze, produce, validate, and obtain approval of the Business Requirements Specification for the emergency road-side assistance line of productsDesign business process models, use cases, workflows, and activity diagrams for a centralized appointment system used for creating, maintaining, and managing all customer appointments for services such as seasonal mobile tire changes, battery service, etc.Responsible for revitalizing critical legacy back-office admin applications using change management processes to effectively transition from Windows applications to web-based application software solutions.Participate in daily scrum meetings and act as a liaison between the business and the technical team.Coordinate with the development team and QA team to ensure that the product features being developed and tested are in alignment with the business requirement documentation.Analyze defects in the capacity of subject matter experts (SME) and work closely with the development team to resolve the issues. Focus on data integrity analysis of requirements, applications inventories, and gap analysis to facilitate quality deliverables across different areas of the products.

Visvesvaraya Technological University

Bachelor's degree, Computer Science

Clemson University

Master of Science (M.S.), Computer Science