Hiranmayee Panchangam

System Administrator @Tata Consultancy Services

Lexington, KY, US

Responsible for installing, configuring, and maintaining operating systems such as Windows, Linux, and macOS, as well as managing physical and virtual server environments. This includes setting up hardware infrastructure and ensuring systems are optimized for performance and stability. Administers user accounts and permissions across systems, ensuring secure and appropriate access for employees and stakeholders. This includes managing directory services like Active Directory and implementing role-based access controls. Proactively monitors system performance, identifying potential bottlenecks, failures, or vulnerabilities. Ensures that servers and services are consistently available, reliable, and operating within defined service level agreements (SLAs). Develops and executes comprehensive backup strategies and disaster recovery plans. Ensures that critical systems and data can be restored in the event of hardware failure, cyberattacks, or natural disasters. Implements robust cybersecurity measures, including antivirus solutions, firewalls, encryption, and multi-factor authentication (MFA). Regularly audits systems to ensure they comply with organizational security policies and industry standards. Evaluates and manages virtual infrastructure and cloud platforms Supports cloud migration initiatives and maintains hybrid systems when needed. Maintains thorough documentation for all systems, processes, and configurations. Creates user manuals, support documentation, and standard operating procedures to streamline future administration and troubleshooting. Serves as a primary point of contact for technical support, addressing user issues and requests in a timely and professional manner. Provides input on hardware/software procurement, system upgrades, automation initiatives, and emerging technologies that can improve overall infrastructure performance.

KL University

Bachelor of Technology - B.Tech

University of North Texas

Masters