Hirak Pandit
Technical Consultant @Windmöller & Hölscher Gruppe
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WORK HISTORY
Technical Consultant @Windmöller & Hölscher Gruppe
New Delhi, IN
Responsible for Global Remote Services for Converting machines (Paper Sack Lines).Leading the Remote Commissioning of New Installations, Retrofits, SW Upgrades and its diagnosis. Technical Support to Field Service team, Riggers, Contractors and Customer during entire Project phase, Warranty claims and chanelizing feedback to Project Management team. Consultation with Customers on various after-warranty technical issues and providing Solutions.Upselling of service products like - Retrofits, SW Upgrades, Spare parts, LCS Contracts, Onsite Inspection etc. Coordination with Service-Sales, Spare Parts and Digital teams on technical queries and preparation of Quotations.Handling 24x7 Global Service Hotline channelized over Emails, Calls and Virtual Tools. OnSite visits to customer for Machine Inspection, Retrofits, LCS, Breakdown and Repair Service. Train and develop new resources for Field Service requirements.
EDUCATION
Hooghly Branch (Govt) High School
Higher Secondary, Science
Elite Coed
Secondary, General Studies
Kalinga Institute of Industrial Technology
Bachelor of Technology (B.Tech.), Electrical Engineering
SKILLS
ABOUT HIRAK PANDIT
Involved in Printing and Packaging Industry with a world leading Machine Manufacturer. Expertise in Technical Service of Packaging machinery, Travelling World-wide to various customers, as well as remote diagnosis.
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