Daniel Hinojosa
Sr. Staff Technical Account Manager, broad-spectrum communicator, trainer, and Swiss Army knife.
- Role
- Sr Staff Technical Account Manager at Nutanix
- Location
- San Jose, CA, US
- LinkedIn followers
- 500 followers
About Daniel Hinojosa
A proven trainer with an exceptional background in developer relations, customer, and team communications. Excellent experience in technical training. Bilingual: Fluent in Spanish and English.Depth of experience with:* Executive and developer training and communication.* Presentations; conference (Ontario LinuxFest 2008, FSOSS), sales, documentation.* Technical documentation development and community development.Key successes:* Managed team supporting a user base of 2.3M users, maintaining less than 24 hour response for 2 years (SF.net).* Facilitated 80% improvement in software development cycle /$430k savings per year for the team.* Multiple awards and stock grants for excellent performance and cross team contribution.* Pioneered utilization of the Internet for support solutions (circa 1990).* Completed 100% rewrite of site documentation in 3 weeks (SF.net).Specialties: Helping people learn and demonstrate how things work in an easily digestible model.
Experience
Sr Staff Technical Account Manager
Dec 2017 — Present · San Jose, CA, US
Education
San José State University
Bachelor's Degree, Communication Studies
2010 — 2014
De Anza College
General Ed.
2003 — 2010
Clairemont High
Diploma, General Ed
Skills
- Process Improvement
- Management
- Technical Support
- Social Media Marketing
- Enterprise Software
- Quality Assurance
- Sales
- Solution Selling
- Professional Services
- Community Management
- Program Management
- Salesforce.com
- Account Management
- Saas
- Oss
- Cloud Computing
- Cross-Functional Team Leadership
- User Experience
- Leadership
- Mobile Devices
- Software as a Service (Saas)
- Team Management
- Community Development
- Strategic Partnerships
- Strategic Communications
- Customer Satisfaction
- Open Source
- Vendor Management
- Recruiting
- Pre-Sales
- Project Management
- Outsourcing
- Integration
- Analysis
- Product Management
- Data Center
- Analytics
- Business Strategy
- Software Documentation
- Software Project Management
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