Hindol Chowdhury
Customer and Seller Support Expert with 3 Years of Proven Excellence in Delivering Exceptional Service and Driving Client Success
- Role
- Selling Partner Support at Amazon
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Hindol Chowdhury
Hello Everyone! I am a passionate and results-driven professional from Kolkata with a solid background in Customer and Seller Support, boasting three years of hands-on experience. I am recognized for my dedication to delivering exceptional service and fostering positive client relationships. Proficient in resolving complex issues, ensuring customer satisfaction, and driving seller success. Eager to contribute my expertise and continue making a meaningful impact in the dynamic realm of customer and seller support.
Experience
Selling Partner Support
May 2022 — Present · Kolkata, IN
Diligent and customer-focused professional adept at providing comprehensive assistance to Amazon FBA sellers. Proven expertise in guiding sellers through all facets of their Amazon journey, resolving technical issues, and ensuring optimal utilization of Seller Accounts. Specialized in managing Financial Transactions for FBA with FFT as the primary skill.1. Key Responsibilities. Email and Chat Support: Proficient in handling email and chat contacts from Amazon FBA sellers, providing guidance on selling aspects, technical issues, and utilizing the latest Customer Interaction Management (CIM) updates. Technical Expertise: Well-versed in addressing and resolving technical issues on sellers\' accounts, ensuring a seamless selling experience. Financial Transactions (M@, FBA with FFT): Specially trained for Financial Transactions with a focus on FFT and FBA. Expertise in addressing sellers\' concerns related to reimbursements, re-evaluation, and guiding them to optimal resolutions. Duplicate Payment Resolutions: Skillful in handling concerns related to duplicate payments, leading efforts for recovery, and addressing exceptional disbursements.2. Specialized Training. Completed specialized training for FFT (Fulfillment Financial Transactions) to enhance proficiency in managing monetary aspects of Amazon FBA.3. Achievements. Received the prestigious Gem Award for Quarter 3 of 2023, recognizing outstanding contributions to the team and exceptional performance in providing seller support. Successfully resolved numerous seller concerns related to financial transactions, contributing to increased satisfaction and trust.
Education
Dinabandhu Andrews College
Bachelor of Commerce - BCom
Learnbay
Advanced Data Science and AI Certification Program
2023
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