Him Shobha
Customer Experience | Digital Transformation | Service Excellence | Automation & Process Optimization | Change Management | Governance | Project Management | Audit & Compliance
- Role
- Director - Customer Experience Transformation at Indigo- Interglobe Aviation Ltd
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Him Shobha
5.5M in annualised revenue recovery. 30% cost-to-serve reduction. 15% improvement in…
Experience
Director - Customer Experience Transformation
Indigo- Interglobe Aviation Ltd
Jun 2025 — Present · Gurugram, IN
Education
Panjab University
MA, English Literature
1993 — 1995
Annamalai University
PGD - Marketing, Marketing/Marketing Management, General
1996 — 1997
The University of Texas at Arlington
Masters in Market Research (Part), Business, Management, Marketing, and Related Support Services
2000 — 2001
XLRI Jamshedpur
Executive Program, Transformational Leadership
2019 — 2020
Panjab University
BA, Economics
1991 — 1993
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