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Current company Clootrack
Technology; Information and Internet · 86 employees · Founded 2017 · Claymont, Delaware, United States
Clootrack is an AI Super Agent for Voice of the Customer intelligence that turns customer feedback into measurable business outcomes using goal-specific AI agents. It helps CX, product, and growth teams move from fragmented customer signals to clear, evidence-backed action. As survey response rates decline and feedback spreads across channels, Clootrack unifies first-party and third-party customer data into a single system. It analyzes 100% of customer interactions across reviews, surveys, calls, chat, and digital feedback, without relying on surveys alone. Business outcomes delivered by Clootrack: • NPS up 14–18% • E-commerce returns down 9–18% • Churn reduced by up to 35% • Product insights delivered 3× faster • Research turnaround 14× faster • Contact-center AHT reduced by 10–15% Its patented unsupervised discovery surfaces hidden themes and experience drivers without manual tagging. A reasoning copilot explains what changed and why, while AI Decision Digest summarizes what matters, why it happened, and what to do next. Clootrack delivers 98%+ analysis accuracy, supports integrations, 55+ languages, and is trusted by 150+ global enterprises across retail, SaaS, CPG, healthcare, BFSI, consulting, and private equity. The platform has processed 100+ billion customer feedback tokens using OpenAI infrastructure for real-world Voice of the Customer workloads.