Himesh Justa

Sr Director, Operations @Midland Credit Management

Gurugram, HR, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Dec 2022 — Present

Sr Director, Operations @Midland Credit Management

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Gurugram, IN

EDUCATION

1996 — 1997

DAV College Chandigarh

12th CBSE, Medical.

2013 — 2016

Indian Institute of Foreign Trade

Master of Business Administration - MBA, Foreign trade

SKILLS

Vendor ManagementCall CenterManagementBusiness Process ImprovementCall CentersTeam ManagementOutsourcingTransition ManagementLeadershipBpoMisService DeliveryBusiness AnalysisOperations ManagementProcess Improvement

ABOUT HIMESH JUSTA

Experienced financial professional with 20+ years of qualitative and quantitative experience in devising strategies aimed at enhancing organizational growth, maximize profitability, exceed client expectations, improve consumer engagement while nurturing an inclusive and engaging work environmentMajority of the experience is in the BPO industry managing collections operations from early stage collections to Recovery Collections. Job responsibilities include driving profitability while managing cost, strategies for continuous growth through innovative solutions and creating an inclusive and engaged environment for the employees. Continuous improvement to exceed Client and Consumer expectationsMaster’s in Business Administration with specialization in International trade from IIFT (Indian Institute Of Foreign Trade) one of the top 10 B- school’s in India.

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