Himesh Justa
Sr Director || Client and Consumer Services || Project Management || HR Practitioner || DEI Ally
- Role
- Sr Director, Operations at Midland Credit Management
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Himesh Justa
Experienced financial professional with 20+ years of qualitative and quantitative experience in devising strategies aimed at enhancing organizational growth, maximize profitability, exceed client expectations, improve consumer engagement while nurturing an inclusive and engaging work environmentMajority of the experience is in the BPO industry managing collections operations from early stage collections to Recovery Collections. Job responsibilities include driving profitability while managing cost, strategies for continuous growth through innovative solutions and creating an inclusive and engaged environment for the employees. Continuous improvement to exceed Client and Consumer expectationsMaster’s in Business Administration with specialization in International trade from IIFT (Indian Institute Of Foreign Trade) one of the top 10 B- school’s in India.
Experience
Sr Director, Operations
Dec 2022 — Present · Gurugram, IN
Education
DAV College Chandigarh
12th CBSE, Medical.
1996 — 1997
Indian Institute of Foreign Trade
Master of Business Administration - MBA, Foreign trade
2013 — 2016
Skills
- Vendor Management
- Call Center
- Management
- Business Process Improvement
- Call Centers
- Team Management
- Outsourcing
- Transition Management
- Leadership
- Bpo
- Mis
- Service Delivery
- Business Analysis
- Operations Management
- Process Improvement
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