Himansu Samanta

About Himansu Samanta

Over 20 years of enriched experience in IT industry, including 15 years of experience in…

Experience

1. Associate Director Delivery

   NTT DATA

   Feb 2007 — Present · Hyderabad, IN

   As a Delivery Manager for multiple Engagements/ Clients, I am responsible for overall execution of Programs/ Projects inclusive of reviewing, controlling and growth of portfolio, managing P&L of programs, achieving Client Satisfaction, end-to-end delivery of projects as per scope, contracts, agreed timelines, cost and quality parameters.• Delivery Management: a) Ensure seamless delivery of projects with high-quality deliverables.b) Ensure 100% compliance to Project SLA’s, information security protocols etc (align with contractual obligations)c) Ensure adherence to program/ project charter in terms of schedule, quality, efforts, and cost.d) Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/possible escalations.• Delivery Governance/ Operational Excellence:a) Review MIS/ reports to monitor and track overall project/ account delivery management.b) Conduct periodic reviews with the team (DM’s/PM’s/ Leads) on operational, quality and fulfilment parameters and new idea generation & its implementation on existing projects.c) Resolve project escalations, potential risks, or early warning signs on project delivery.d) Drive Continuous Service Improvement/ Innovation & Automation Focus/ Knowledge Management• Client Relationship Management: a) Responsible for overall client satisfaction - understand and evaluate client requirements, focus on meeting/ exceeding Client expectation, create, and articulate the value we delivered to the customer.b Plan and conduct regular customer connect meeting including MSR/ QBR with the client management/ leadership team to understand customer needs, drive improvement actions and opportunity within the account.• Business Development Support:a) Support Client Management and Sales team for the development of all Proposals and participate in review of proposals to ensure that proposals are of highest quality, achievable and competitive.

Skills

• Project/ Program Management
• People Management
• Leadership & Innovative
• Scope/ Change Management
• Client Expectations Management
• Finance Management
• Business Analysis
• Software Project Management
• Vendor Management
• Delivery / Operational Excellence
• Hp Mainframe
• Quality/Process Management
• Ibm Mainframe
• Risk Management
• Global Service Delivery Management
• Sdlc
• Communication Management