Himansu Malla
Director - Cust Support Engineering at Kaseya
- Role
- Director - Cust Support Engineering at Kaseya
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Himansu Malla
With 20+years experience of IT Sales & Support, handling diverse portfolio in technology domain.Lead end-to-end customer engagements and new business relationships.Have strong experience in managing alliances & partnerships as well as product management and marketing.End to end support, Vendor\'s Software & app enablement, solution package & target orientation is my passion. Technology professional with multi-national experience in all aspects of technology partner relations, including technology evangelism, support, co-marketing and business development programs. Passionate about customers and motivated when working with brilliant, creative people at the forefront of technology. Communicates with customers, analysts, engineers and everyone else in their own language, working from board and component level right across firmware and software stack, to market strategy. An innovating trail blazer who has created partner programs and ecosystems, set up certification and porting labs, managed key global partner relationships, and enabled major sales opportunities working with technology partners. Specialities: • Engineering and support team management • Customer technical support,Server monitoring,Ticket management, CRM tool management, Team management, Pilot project start up • IT Pro-sales & Key Account Management • Technology partner recruitment & relations • Telecom Handset & App testing • Technology evangelism • Technical marketing • Support program development • Negotiating development & support contracts • Social media marketing • Hardware, driver & software development processes • Linux and Open Source • Graphics technologies (DirectX, OpenGL, OpenCL) • Test and certification methodologies • Sales enablement
Experience
Director - Cust Support Engineering
Dec 2020 — Present
Education
Kendriya Vidyalaya Charbatia
10+2, Physics,Chemistry,Biolozy,English, Mathematics
1994 — 1996
Xaviers Institute of Business Management Studies
(MBA) Master of Business Administration, Information Technology, A+
2011 — 2012
Indian Institute of Management, Lucknow
EGMP, Business Administration and Management, General, A
2014 — 2015
Durgapur Society of Management Science
10+2+3, DHMCTAN & DCA, A
1997 — 2000
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