Himanshu Kardam

About Himanshu Kardam

Over 15 years of experience bringing planning and problem-solving abilities. Focused on…

Experience

1. Head of Operations

   Think Walnut

   Oct 2022 — Present · Maharashtra, IN

   Handling end-to-end operational strategy for a fintech innovator specializing in automated, cloud-based solutions for utility and vendor payments, mobile/DTH recharges, and enterprise digital engagement. Responsible for optimizing processes, enhancing service delivery, and aligning operations with organizational objectives. By driving efficiency and scalability, I ensure sustainable business growth while maintaining a strong focus on client experience and cross-functional collaboration.• Coordinate and manage operations activities to ensure smooth processes.• Monitor performance metrics to identify areas for improving operational efficiency.• Lead cross-functional teams in developing new products and services.• Manage budgets for operations departments and ensure cost-effectiveness.• Negotiate contracts with vendors and suppliers to secure competitive pricing.• Implemented innovative technology solutions to automate manual tasks and improve efficiency.• Establish quality assurance standards across all organization departments.• Create reports tracking key performance indicators related to operations objectives.• Identify potential risks in operations and develop mitigation strategies.• Provide leadership, mentorship, and guidance to foster a collaborative work environment.• Evaluate current systems and processes to ensure they meet organizational goals.• Conduct regular meetings with department heads to review progress towards operational goals.• Delegate work to staff, setting priorities and goals.• Forecast customer demand to set prices or credit terms for services.