Himanshu Jain

Information Technology Help Desk Technician @Savaria

Brampton, ON, CA

Provide first-level support via Freshservice, resolved + tickets including software, hardware, and network issues across every department.• Deliver remote support using AnyDesk/Telephone/Teams, assisting with installations, access, and system configurations.• Manage user onboarding/offboarding accounts, group policies, VPN and other permissions through Active Directory.• Set up new laptops/desktops with company apps, domain join, device enrollment, security policies, and user access using Intune and AD.• Configured Avaya H.323 and digital phones by setting up users, assigning extensions, and updating department-specific holiday schedules to ensure accurate call routing during varying workdays.• Took initiative beyond assigned scope, often assisting with unsupported devices or systems from other vendors and locations to keep operations running smoothly.• Developed two Excel VBA automation tools to streamline internal workflows: Integrated multiple SQL queries from the company ERP into a single Excel interface, cutting data lookup time from 2-5 minutes to under 3 seconds. Actively used by the purchasing team to speed up decision-making: Designed a standardized Excel system to simplify and track purchase requests, replacing manual email-based workflows.(Developed and tested for internal rollout.)• Diagnose and resolve issues with HP, Canon, and Zebra multi-function printers, including toner and driver support.• Assist with hardware installations, asset labelling, inventory updates, and cable management.• Occasionally visit other Savaria locations to assist with device setup, troubleshooting and support tasks.• Maintain documentation for deployments and support procedures.