Himanshu Jain

About Himanshu Jain

Nearly 12 years’ experience, demonstrating a solid foundation in IT Service Management…

Experience

1. IT Application Owner

   德意志银行

   Sep 2021 — Present · Bengaluru, IN

   Overseeing the lifecycle management of vendor-based applications.Resolving all Sev1, Sev-2 (critical, high severity) and major incidents as focal point.Ensuring resolution of outage via workaround or permanent fix via group chats and bridge calls (internal as well as client); holding discussion with Tower-leads on all high priority calls.Providing technical direction and coordination to resolver groups; attending weekly & monthly meetings with Resolver Tech-group for discussion on reported issues.Monitoring closure of all incidents as per Incident Management practices; conducting RCA of all incidents and preparing incident reports; conducting post-incident reviews with RCA.Developing change management plans for projects and/or change initiatives.Transitioning new or changed services into operation, ensuring minimal disruption to the business.Facilitating the Production Support Team in daily operations, utilizing ServiceNow and JIRA to manage Agile frameworks.Working as Workday Analyst; performing configuration of the Compensation, Time and Attendance, Time & Labor, Absence Management, Payroll, Talent Management, Recruiting and Benefits functions.Undertaking Workday Administration, business process configurations, custom reports, EIBs, and Workday Studio troubleshooting; working on Workday Data Conversion & Workday IntegrationsWorking on Workday Functional HCM including Supervisory Organizations, Staffing Models, Job & Positions, Compensation, Defining Business Processes and Security Groups, Customized Report Generation.Managing relationships with third-party vendors and service providers to ensure quality of service and value for money; identifying & mitigating risks and ensuring business continuity.Managing team functions such as activity forecast, staff scheduling and employee engagement.

Skills

• Incident Management
• Linux
• Linux System Administration
• IT Operations
• IT Service Management
• Windows
• Dns
• Ccna
• Red Hat Linux
• Oracle Database
• Data Center
• Autosys
• Unix
• IT Audit
• Sql
• Networking
• Dhcp
• Storage
• Servicenow
• Cisco Networking
• Storage Management
• Application Support
• Production Support
• Itil
• Unix Administration
• Windows Server