Himanshu Bathla
Operations - Execution - P&L Management | Building & Managing Global Capability Centers | Glocalizing Operations | Driving Innovative Transformation
- Role
- Vice President Operations at Firstsource
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Himanshu Bathla
o Result-driven professional with 30+ years plus of varied and multi-faceted experience in Delivery, Operations & Business Strategy Management, Offshore SW Development, Key Account Management, Consulting, Project / Program Management & Co-ordination, Solutions Development, and IT Application Services.o Specialization in the E-Learning and Education domain with varied experience in other industry verticals like FMCG, BFSI, Airlines & Travel, Real-estate, Supply chain & Logistics.o Have worked in various roles with global leaders in the industry, developing Custom Portals & Large Applications, Mobile Apps, LMS / LCMS, and award-winning & innovative eLearning courses & training interventions.o 8+ years of entrepreneurial experience during the early stage of my career, in successfully managing a Software Development & IT Training venture.o Proven expertise in managing large & complex, multi-time zone projects through a Global Delivery Framework ensuring minimal variance on key performance metrics such as schedule, quality, and budgeto Possess strong Leadership qualities and led large teams in matrix environments, exhibiting strong Program Management, People Management and Analytic skills, while driving innovation, and building one team culture.
Experience
Vice President Operations
Feb 2025 — Present · Hyderabad, IN
Managing and leading a team of 600+ highly skilled resources for a global leader in education testing & talent solutions, including the dedicated workforce of the client\'s Global Capability Center (GCC) setup by Firstsource.Heading business transformation and high quality delivery assurance in the KPO and Contact Center Operations space for Ed-Tech clients, glocalizing their operations and driving innovative transformation.
Education
Sikkim Manipal Institute of Technology - SMU
MBA, Systems & Business Development
2003 — 2005
NETMAX Technologies
• CCNA Course, Cisco Certified Network Associate
2004 — 2004
Army Public School - Srinagar (J&K)
10+2, Science
1987 — 1988
Shivaji University
B. Engg., Computers
1988 — 1992
Skills
- Software Project Management
- Crm
- Key Account Management
- E-Learning Development
- Operations Management
- Consulting
- Project Delivery
- Needs Analysis
- Project Planning
- Program Management
- Resource Management
- Team Management
- Business Analysis
- Vendor Management
- Business Management
- Mobile Learning
- Management
- Team Building
- Requirements Analysis
- Consultancy
- People Management
- Training Delivery
- Business Process
- Training
- New Business Development
- E-Learning
- Learning Solutions
- Business Development
- Project Management
- Learning Management
- Leadership
- Sdlc
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