Himanshu Arora
Training and Development Manager | Customer Success Manager | Technical Training Lead | Certified Cloud & ITIL Professional | Aspiring L&D / Cloud / Ops Manager | AZ-900, AZ-104, SC-900, MS-900 | ITIL v4 | NLP | KAIZEN
- Role
- Service Delivery Coordinator at DXC Technology
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Himanshu Arora
Hi, I’m Himanshu Arora — I’m a passionate Technical Training Lead with 7+ years of experience in IT, specialising in Service Desk, Cloud Technologies, and Automation. Over the past 5 years, I’ve led impactful training programs, designed instructional content, and driven continuous improvement initiatives using ITIL v4, NLP, and KAIZEN methodologies.I hold multiple certifications, including AZ-900, AZ-104, SC-900, MS-900, and am actively exploring opportunities in Training Management, L&D, Cloud Administration, and Customer Success.My goal is to join a forward-thinking organisation where I can contribute to growth, innovation, and excellence in tech-driven learning and operations.Over the past 7+ years, I’ve had the opportunity to:Deliver 50+ high-impact training batches across cloud, IT support, and Microsoft technologiesAutomate training processes to improve efficiency and learner engagementEarn certifications in Azure Administration (AZ-104), Security (SC-900), and ITIL v4Receive multiple awards for excellence, innovation, and customer satisfactionI specialise in:Designing and delivering technical training programsEmpowering teams with cloud skills and Microsoft toolsBridging the gap between technology and people I’m currently exploring new opportunities in cloud training, technical enablement, or L&D roles where I can continue to grow, contribute, and make an impact.Let’s connect if:You’re hiring for cloud or Microsoft training rolesYou’re passionate about learning and techYou believe in the power of knowledge sharing Feel free to reach out — I’d love to chat!
Experience
Service Delivery Coordinator
Apr 2022 — Present · Bengaluru, IN
Created and managed content for the account, leading to a 20% increase in training efficiency.• Automated the training process using SABA Courses, reducing manual effort by 30%.• Conducted knowledge checks and refreshers, improving trainee performance by 15%.
Education
Guru Gobind Singh Indraprastha University
Bachelor of Technology - BTech
2014 — 2018
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