Himanshu Singhal

Experience

1. Operations Manager

   Highspring India Formerly Vaco Binary Semantics

   Apr 2025 — Present

   Leading 250+ team members across Hyderabad, Meerut, and Gurgaon, directly managing 12+ Team Leads and overseeing 2 major e-commerce programs to ensure SLA adherence and operational excellence- Driving AI-powered operational improvements by leveraging tools like ChatGPT and other AI platforms to simplify complex workflows and reduce manual effort-Designing and implementing data visualization and operational dashboards to monitor productivity, quality metrics, and workflow health across multiple locations-Automating manual reporting, quality tracking, and operational analysis, improving efficiency and enabling faster decision-making-Delivering WBR / MBR / QBR reviews with deep operational insights and data-backed recommendations for strategic improvements-Managing client escalations and high-priority workflows, ensuring timely resolution and maintaining strong stakeholder relationships-Building custom dashboards for quality performance, operational KPIs, and process monitoring, improving transparency for leadership and clients-Conducting cross-location leadership visits to ensure operational consistency, process adherence, and team alignment-Recognized for innovation, AI-driven process improvements, and strong client satisfaction.

Education

• Jagan Institute Of Management Studies(JIMS Rohini)

  BCA

  2013 — 2016