Himanshu Singh
Specialist @MetLife
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WORK HISTORY
Specialist @MetLife
Noida, IN
Handling incidents, tickets for software and hardware installation, updating windows, routing tickets based on users queries.2. Responding to monitoring & ticketing system queue, taking proactive and reactive actions to maintain 24*7 stability of production environment for MetLife Assets, Printers and Servers.3. Responsible for creating, updating tickets in Service Now.4. Prepare and maintain Documentation, Reports, and provide follow up status on identified tasks.5. On time escalation and reporting of alerts according to Incident management Process.6. Daily /Weekly report preparation such as Utilization,Audit reports, based on the specified agreed formats and sending the same to pre-assigned sets of recipients.7. Taking remote of client session in order to resolve the issue from Application side.8. Creating SOP and add /update assets & servers details in Service Now.
EDUCATION
Maharashtra Institute of Technology
B.E, E&TC
ABOUT HIMANSHU SINGH
Currently working as Senior Technical Support Consultant with MetLife GOSC and having…
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