Himanshu Shekhar
Infra Managed Service Manager professional with 14 years of experience having expertise in client facing, people management, Backup and Recovery, Storage, Cloud, Transition management, ITIL and Service Introduction/ORR.
- Role
- Infra Managed Service Manager at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Himanshu Shekhar
Dynamic Service Delivery Professional with over 14 years of client-facing experience, specializing as a Infra Managed Service Manager. Proven track record in managing people, customer relations, and cloud operations, with a strong focus on Backup and Recovery, Storage, ITIL, and Service Transition.Key Strengths:Cloud IT Operations: Expert in overseeing cloud service management and optimizing operational effectiveness through streamlined SLAs and SOPs.Team Leadership: Successfully manage a diverse team of 30 members, driving project deliverables and fostering a collaborative work environment.Client Engagement: Skilled in identifying customer pain points, enhancing satisfaction, and building strong relationships with stakeholders.Project Management: Hands-on experience in leading Agile Scrum-based projects, ensuring timely delivery and effective communication using Azure DevOps.Continuous Improvement: Committed to risk analysis and proactive improvement plans to enhance service delivery and operational efficiency.Technical Expertise: Proficient in architecting cloud-native backup solutions and delivering Microsoft End Customer Investment Funds (ECIF) projects with a focus on adoption of new technologies.Achievements:Designed and defined SOWs and RACI for upsell projects, optimizing costs for cloud backup solutions while ensuring compliance with DR, RTO/RPO requirements.Successfully transitioned new deals into stable business-as-usual operations, enhancing team capabilities through coaching and performance feedback.Conducted technical client presentations with senior management, showcasing expertise in Backup and Recovery solutions.As a dependable and service-driven leader, I am dedicated to driving automation, cost optimization, and continuous improvement within the service delivery framework.
Experience
Infra Managed Service Manager
Jun 2025 — Present · Bengaluru, IN
Education
Senior secondary DAV Public School,Hehal
AISSCE
2004 — 2005
Secondary DAV Public School,Hehal
AISCE
2002 — 2003
National Istitute Of Science and Technology
B.TECH
Skills
- Microsoft Operating Systems
- Itil
- Remote Monitoring
- Linux
- Backup & Recovery Systems
- Troubleshooting
- Itil V3 Foundations Certified
- Team Leadership
- Offshore Transition
- Technical Interview
- Infrastructure
- Scom
- Bmc Remedy
- Solarwinds
- Netbackup
- Transition
- IT Infrastructure Operations
- Commvault
- Service Now
- Data Center
- Team Management
- Emc Networker
- Net Iq Dra
- Arcserve
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