Himanshu Shekhar
Operations Manager @Genpact
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WORK HISTORY
Operations Manager @Genpact
EDUCATION
Arcade Business College, Patna
Bachelor of Business Administration - BBA
ABOUT HIMANSHU SHEKHAR
Seasoned professional with 17+ years in OTC (Order-to-Cash) operations, specializing in Cash Application, Collections, Billing, Credit Control, Revenue Audit and Dispute Management across Hospitality, Automotive, and Media industries. Proven expertise in Client Management, Project Management, Operations, Continuous Improvement, and Team Leadership.I excel in maintaining effective communication through weekly and monthly governance calls with clients and internal stakeholders. Committed to continuous improvement using LSS methodology and leveraging technology for innovative solutions, enhancing operational efficiency and service quality. Expert in SLA and KRA Performance Management, ensuring consistent service standards under pressure. As an individual, I am a goal-driven People Manager and passionate about the dynamic field of Accounts Receivable and open to networking and collaboration opportunities in the finance and operations industry.
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